Tag: Customer Experience
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Why banks should switch to a people-focused digital security experience
By Louis Granger, Head of EMEA Solutions Consulting at UserTesting The rise of fintech has ushered in a new era for the banking industry. Traditional banking institutions are being outpaced by new digital-only services such as Monzo and Starling Bank. Customers have now come to demand a banking experience that is nimble, empathetic and personalised…
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Noteworthy Banking CX Transformation In ME In The Recent Past
Middle Eastern consumer banking has recently developed an intriguing story. On the one hand, the financial demands of clients are changing quickly every day in the post-pandemic new normal. We have a financial environment that is ready for development, innovation, and transformation, notably in customer experience (CX). That is when you combine this with dynamic…