Tag: Digital Transformation
Mapping the Customer Journey: How to Reduce Friction Due to SCA
Strong Customer Authentication (SCA) was introduced with the aim to reduce ecommerce fraud. And while the two-factor authentication process is coming into force right on time with fraud attacks rife in the ecommerce landscape, it is also creating friction in the customer journey. Unfortunately, higher cart abandonment rates and lost revenue are some of the […]
Why Retail Banks Need Digital Transformation to Survive
By Jishith Gangadharan from Clayfin. Scaling AI systems across the board has proven to be quite a problem, even if the majority of banking industry AI projects have so far shown promising results. DataQuest reports that 74% of banking executives think new technology will have an impact on their industry. They worry, nevertheless, that incorrect […]
Intuitiveness: How do you help a user understand a mobile app?
By Abay Serkebaye, Chief Product Officer at CFPS. The fintech market is full of mobile applications, but not all of them are convenient and understandable. I conducted more than a thousand in-depth interviews with users and found out that many of them stop using useful services because of an incomprehensible interface. Even the most favorable […]
Is Cybersecurity Risk the M&A Blindspot?
By Ryan Sheldrake, Field CTO – EMEA, Lacework Global M&A activity is still well down from its historic peak in 2021, however many analysts are predicting a return to healthy levels in the coming year. Accurately assessing the value and risks around any target company lies at the core of the mergers and acquisitions (M&A) […]
Keeping Consumers in the Know: How SCA Awareness Benefits Merchants
When the new Strong Customer Authentication (SCA) regulations were put in place, the goal was clear – reducing ecommerce fraud. But the two-factor authentication has also created significant friction in the customer journey. Merchants are trying to navigate the new regulations and ease the process, but there are gaps in customers’ awareness of the new […]
What is the future of ID verification? Interview with Joshua Read
Anybody who has ever opened or tried to open a financial service product knows the pain of the onboarding process. Or at least what it used to be. Because thankfully things are changing for the better. One of the biggest frictions is obviously ID verification. What are the latest trends and the future of ID […]
Industries That Flourish & Fade During an Economic Downturn
Infographic on industries that perform well and not so well during an economic downturn, by Colette Cassidy, Director of Irish tax consultancy All Finance Tax, specialists in financial and taxation advice.
Proper Invoicing Is Important For Any Fintech Business
Online invoicing software is software that helps fintech businesses to create invoices, bills, and other documents. If you own a fintech business, you know how important it is to keep your books in order. You want to ensure that you are correctly billing your customers for their products or services and that the payments match […]
The Promising Future of Cross-Platform Mobile Application: Interview with Abay Serkebayev
Innovation comes in many different shapes and forms. The great fintech revolution has been fantastic and has led us to have lots of mobile applications stored in our smartphones. Really a lot. The fragmentation or unbundling of financial services has meant many different touchpoints on both Android and Apple smartphones. Maybe we have too many […]
How Fintech Can Boost Small Businesses
By Mike Whitmire, CEO and Co-founder of accounting workflow automation software FloQast. As small businesses face the challenges of an uncertain market, their biggest struggle is amplified. They don’t have the seemingly endless resources of bigger companies. Fortunately, along with it comes their biggest strength, resourcefulness and flexibility. With the right tools and strategies, small […]