Tag: Technology
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Why Retail Banks Need Digital Transformation to Survive
By Jishith Gangadharan from Clayfin. Scaling AI systems across the board has proven to be quite a problem, even if the majority of banking industry AI projects have so far shown promising results. DataQuest reports that 74% of banking executives think new technology will have an impact on their industry. They worry, nevertheless, that incorrect […]
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Intuitiveness: How do you help a user understand a mobile app?
By Abay Serkebaye, Chief Product Officer at CFPS. The fintech market is full of mobile applications, but not all of them are convenient and understandable. I conducted more than a thousand in-depth interviews with users and found out that many of them stop using useful services because of an incomprehensible interface. Even the most favorable […]
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Keeping Consumers in the Know: How SCA Awareness Benefits Merchants
When the new Strong Customer Authentication (SCA) regulations were put in place, the goal was clear – reducing ecommerce fraud. But the two-factor authentication has also created significant friction in the customer journey. Merchants are trying to navigate the new regulations and ease the process, but there are gaps in customers’ awareness of the new […]
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Advancing automation in Australia and New Zealand Banking and Insurance
By Mark Fioretto, Area Vice President and Managing Director ANZ at UiPath. End-to-end automation is now driving the digital transformation journey of Australian and New Zealand financial organisations in a hyper-competitive business environment. A recent IDC APJ Automation Survey 2022 commissioned by UiPath confirmed that, globally, 43% of banking and insurance industry organisations will use automation on an enterprise-wide scale by 2025. In Australia and New Zealand, spending […]
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The Bright Future of Emerging Market currencies: Interview with Mike Robertson and Adrian Brown
The world of currencies is definitely an interesting one. Not even talking about the elephant in the room, cryptocurrencies, which steal the show these days. But that’s tiny in our big wild world. Rather let’s talk about good old currencies. A world that goes far beyond the almighty US Dollar, the Euro, or the Great […]
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Top 3 Automation Features for the Expense Management Industry
By Yuriy Kropelnytsky, Payments and Fintech expert at Softjourn. By 2024, the Global Business Travel Association expects business travel to fully recover from the impacts of Covid-19. This is great news for the expense management industry. However, the uptick in business travel also means that there will be more expense reports to file. As well as […]
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Saving vs Spending: How to be Recession Ready and Thrive in the Downturn
By Anish Sengupta from Blue Helion. When we hear the word “recession”, our mind goes into alert mode buzzing with all kinds of alarm bells. According to a recent Reuters estimate, the United States is 40% likely to enter a recession in the following year. Financial experts are afraid that we are on the cusp […]
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Should financial institutions pay attention to digital automated merchant onboarding?
Creating an electronic profile for your company is essential to your start-up. However, traditional methods of merchant onboarding take too long to verify your verification. Nowadays, people expect super fast service from companies, and if your company cannot provide quick service, you can’t survive in the modern market. Merchant onboarding is a long process as […]
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Omnichannel: Myths and Realities
By Jishith Gangadharan from Clayfin Omnichannel banking has been creating quite the buzz within the financial services landscape. As the focus on customer experience zooms in, it’s become all the more relevant to provide a smooth and seamless banking experience, both online and offline for customers. With several myths doing the rounds on omnichannel banking, […]
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Women in Fintech: Where are We Now?
Fintech is changing financial services for the better. That is the mantra. Or at least, it is supposed to… That is what everybody was and is still expecting. The fintech wave, that great innovation movement that notably happened after the financial crisis of 2008 is built on many promises. One of its strongest promises, though, […]