Tag: Financial Services
Intuitiveness: How do you help a user understand a mobile app?
By Abay Serkebayev, Chief Product Officer at CFPS. The fintech market is full of mobile applications, but not all of them are convenient and understandable. I conducted more than a thousand in-depth interviews with users and found out that many of them stop using useful services because of an incomprehensible interface. Even the most favorable…
What is the future of ID verification? Interview with Joshua Read
Anybody who has ever opened or tried to open a financial service product knows the pain of the onboarding process. Or at least what it used to be. Because thankfully things are changing for the better. One of the biggest frictions is obviously ID verification. What are the latest trends and the future of ID…
The Promising Future of Cross-Platform Mobile Application: Interview with Abay Serkebayev
Innovation comes in many different shapes and forms. The great fintech revolution has been fantastic and has led us to have lots of mobile applications stored in our smartphones. Really a lot. The fragmentation or unbundling of financial services has meant many different touchpoints on both Android and Apple smartphones. Maybe we have too many…
Advancing automation in Australia and New Zealand Banking and Insurance
By Mark Fioretto, Area Vice President and Managing Director ANZ at UiPath. End-to-end automation is now driving the digital transformation journey of Australian and New Zealand financial organisations in a hyper-competitive business environment. A recent IDC APJ Automation Survey 2022 commissioned by UiPath confirmed that, globally, 43% of banking and insurance industry organisations will use automation on an enterprise-wide scale by 2025. In Australia and New Zealand, spending…
The Bright Future of Emerging Market currencies: Interview with Mike Robertson and Adrian Brown
The world of currencies is definitely an interesting one. Not even talking about the elephant in the room, cryptocurrencies, which steal the show these days. But that’s tiny in our big wild world. Rather let’s talk about good old currencies. A world that goes far beyond the almighty US Dollar, the Euro, or the Great…
Top 3 Automation Features for the Expense Management Industry
By Yuriy Kropelnytsky, Payments and Fintech expert at Softjourn. By 2024, the Global Business Travel Association expects business travel to fully recover from the impacts of Covid-19. This is great news for the expense management industry. However, the uptick in business travel also means that there will be more expense reports to file. As well as…
Should financial institutions pay attention to digital automated merchant onboarding?
Creating an electronic profile for your company is essential to your start-up. However, traditional methods of merchant onboarding take too long to verify your verification. Nowadays, people expect super fast service from companies, and if your company cannot provide quick service, you can’t survive in the modern market. Merchant onboarding is a long process as…
Omnichannel: Myths and Realities
By Jishith Gangadharan from Clayfin Omnichannel banking has been creating quite the buzz within the financial services landscape. As the focus on customer experience zooms in, it’s become all the more relevant to provide a smooth and seamless banking experience, both online and offline for customers. With several myths doing the rounds on omnichannel banking,…
Women in Fintech: Where are We Now?
Fintech is changing financial services for the better. That is the mantra. Or at least, it is supposed to… That is what everybody was and is still expecting. The fintech wave, that great innovation movement that notably happened after the financial crisis of 2008 is built on many promises. One of its strongest promises, though,…
Noteworthy Banking CX Transformation In ME In The Recent Past
Middle Eastern consumer banking has recently developed an intriguing story. On the one hand, the financial demands of clients are changing quickly every day in the post-pandemic new normal. We have a financial environment that is ready for development, innovation, and transformation, notably in customer experience (CX). That is when you combine this with dynamic…
